In case of dispute, we inform you that the consumer may resort to the entities of Alternative Resolution of Consumer Disputes identified in the consumer portal, on the website www.consumidor.pt, or the Online Resolution of Consumer Disputes identified on the website https://webgate.ec.europa.eu/odr.

The alternative dispute resolution entities that currently exist are as follows:

CNIACC - National Centre for Information and Arbitration of Consumer Conflicts

General jurisdiction

E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Measurement and Arbitration Centre
Geographical area covered - contracts concluded in the District of Faro

E-mail: apoio@consumidoronline.pt
Web: http://www.consumidoronline.pt/

Consumer Conflict Arbitration Centre of the District of Coimbra
Geographical area covered - contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com

Centro de Arbitragem de Conflitos de Consumo de Lisboa
Geographical area of coverage - contracts signed in the Metropolitan Area of Lisbon: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt

Porto Information Centre for Consumer Affairs and Arbitration
Geographical area of coverage - contracts signed in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt

Arbitration Centre for Consumer Conflicts in Vale do Ave / Arbitration Court
Geographic area of coverage - contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
E-mail: triave@gmail.com
Web: http://www.triave.pt

CIAB - Centre for Information, Arbitration and Consumer Conflicts
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt

Madeira Consumer Conflict Arbitration Centre
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt